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Terms and conditions

GRUPO LORQUIVA, S.L., C.I.F .: B-54537592. Registered in the Mercantile Registry of Alicante, Volume 3498, Book 0, Folio 154, Sheet A-123914, Inscription 3rd.
CIF: B-54537592
Calle Del Progreso, Nº 22
03380 Bigastro (Alicante) Spain.




Units and euros are understood.
They will be those that appear in our current rate at the time of acceptance of the order. The sale prices may be modified without prior notice, being notified as soon as possible.


The price of the order includes VAT of 10% or 21% depending on the product.


The cost is € 8.95 per order. The freight of the orders requested by urgent transport, or by another agency other than the one that GRUPO LORQUIVA, S.L. has contracted, will be on behalf of the consignee.
For international markets, shipping to be agreed.


The delivery time at the shipping address is 48/72 hours (peninsula shipments) in products with availability.


The orders will be delivered packed, as long as the order matches the packaging indicated in the tariff. Otherwise, the corresponding packaging and handling will be loaded.


The goods travel, on behalf of GRUPO LORQUIVA, S.L.


No claims of material will be accepted after 5 days of receipt of the goods, by the buyer. Under no circumstances are we responsible for returns of material that does not appear in the catalog, whatever their status.


If for any reason you are not satisfied with your order, you have a period of 7 working days, from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15, on Retail Trade Regulation modified by Law 47/2002, of December 19).
It is essential that you contact our Customer Service Client by e-mail ( ) or by phone (965350038) to set the details of the return.
If the payment was made by transfer, you will be paid the amount in the account number you indicated in the return.

No refund will be accepted, 15 days after its issue, which has not been previously consulted and authorized by the sales department of GRUPO LORQUIVA, SL. Thus, and in any case, they will only be accepted if they are sent to PORTES PAID.


If you choose to pay by credit card, you can make the payment with complete peace of mind through our website. If you want to order by phone and pay by card, we will ask you to provide us with the necessary information to process the payment:

• Card number

• Card holder

• Expiration date

• CVV (Security code that appears on the back of the card)

This way, you will make the payment with total security and without giving us any type of password (we will not ask you for keys at any time)

If you choose to pay with PayPal, once you place the order, you will be redirected to the PayPal website, where you can make the payment. In case of placing the order by phone, we will generate a payment transaction that will reach the e-mail you provide us. Once paid, we will proceed to prepare the shipment

If you have chosen a bank transfer as a payment method, when you complete the request for your order (both by phone or by yourself through the website) you will receive an email with the total amount of the order and the account number to make the transfer.

In the transfer you must indicate the order number that comes in the order request email. To expedite the shipment, it is recommended that you send the bank receipt of the transfer to the following email, indicating the number of your order (use a photo that is clearly appreciated or a scanned copy):

The bank details of are:

• Account holder: Grupo Lorquiva, s.l.

• Bank: Caja Rural Central

• Account number: 3005 0027 0822 5507 2312

• IBAN: ES02 3005 0027 0822 5507 2312

At the moment we have the deposit in the account number or we have received the proof of the bank transfer, we will proceed to prepare the order to send it.

Transportation is included in the total price of the order.


At we serve orders to the Iberian Peninsula (Peninsular Spain and mainland Portugal) and the Balearic Islands.

For other areas and countries (Canary Islands, Europe ...), write an e-mail to with the products you wish to receive (with the name as they appear on our website), indicating the postal code of the place , your e-mail address and your phone number, and we will get in touch with you shortly to give you an estimate without commitment.

All orders are delivered by hand by the carrier, at the shipping address you indicate when placing your order. For this reason, shipments to post office boxes are not allowed.

The transporter will go, usually during office hours, to the shipping address. If you have any problem finding the address, you will phone the number you indicated when placing the order.

If there is someone to pick up the order, that person will receive the package and must sign the delivery note. If you chose to pay cash on delivery, you must also pay the entire amount in cash.

If there is no one, the carrier will leave a notification with a contact phone number. You can call that phone to arrange a new day and time for delivery.

If on the second attempt the transporter also does not find anyone when going to deliver the package, you must pick up the order in the closest office of the carrier (all provincial capitals have an office).

Although we can indicate in your order that you prefer to be delivered at a certain time, the transport agencies plan their own routes. They will try to adjust as much as possible, but we can not guarantee the exact delivery time.


It is limited purely and simply to the replacement of the parts recognized materially defective by personnel of GRUPO LORQUIVA, S.L ..., without any indemnification.


All the articles of our manufacture are covered by a civil liability insurance.


GRUPO LORQUIVA, S.L. reserves the right of ownership of the goods supplied until the buyer has not fully satisfied the amount of the same, in which case it will be considered as deposit and custody. Merchandise may be withdrawn due to failure to pay within the stipulated period.


Any controversy arising from the interpretation or execution of this Legal Notice will be interpreted under Spanish legislation.

Likewise, GRUPO LORQUIVA, S.L. and the User, renouncing any other jurisdiction, submit to the courts and tribunals of the User's domicile for any dispute that may arise. In the event that the User is domiciled outside of Spain, GRUPO LORQUIVA, S.L. and the User submit to the courts and tribunals of the city of Orihuela.


This catalog-rate cancels the previous ones. GRUPO LORQUIVA, S.L .. reserves the right to modify the rate as many times as necessary, without obligation to notify its clients beforehand.

GRUPO LORQUIVA, S.L. reserves the right to modify totally or partially any article that appears in this rate, without previous notice.

The material in this catalog is subject to different laws and regulations, both for placement and use, and in some cases requires permits for use by both the National Authority and the Autonomous or Local authority. Which dissociates GRUPO LORQUIVA, S.L. , of any responsibility, of a misuse of the product by the user. Giving the user informed.


For the purposes of the provisions of Organic Law 15/1999, of December 13 on the Protection of Personal Data, Grupo Lorquiva, s.l. informs that the personal data collected through this form will be included in a file whose responsible is Grupo Lorquiva, s.l., with address at Calle Del Progreso, No. 22, 03380, Bigastro, Alicante.

The purpose of this collection of personal data is "the collection of contact data for management of commercial issues". You can direct your communications and exercise the rights of access, rectification, cancellation and opposition by postal mail, to the address indicated above, or by the following email address:

We remind you that your data is never supplied to third parties under any circumstances, being only used only for the purposes described. All data provided through electronic forms and / or by email will be treated with strict confidentiality in accordance with the Organic Law of 15/1999, of December 13, Protection of Personal Data (LOPD) and we inform you that You have the right of access to the file, rectification and cancellation of your data, being able to exercise such rights by sending a written request to the following address: Calle Del Progreso, Nº 22, 03380, Bigastro, Alicante.

These rights are very personal and will be exercised by the interested party, without other limitations than those provided by the applicable legislation. However, the legal representative of the interested user may act when the latter is in a situation of disability or a minority that makes it impossible for them to exercise their rights in person. The rectification, cancellation and / or opposition will be made effective by the File Manager within ten days following the receipt of the request. Said request for rectification or cancellation will be made by any of the means indicated above (email or ordinary mail).

In the event that the File Manager considers that there is no need to access the request by the affected party, he or she will be informed of this in a reasoned manner and within the period indicated in the previous section.

In cases in which, if the cancellation of the data is appropriate, its physical extinction is not possible, both for technical reasons and because of the computer support used, Grupo Lorquiva, s.l. the data will be blocked, in order to prevent its use, until its complete elimination of the information systems. The data requested is strictly necessary for the correct identification of the sender that allows us to carry out basic commercial management tasks. Lorquiva Group, s.l. insists on its commitment to the responsible and confidential use of data, guaranteeing that these data will be treated in accordance with legal requirements, and that they will only be used by Grupo Lorquiva, s.l. , with the indicated purpose.

By sending the existing forms on this website or by sending an email, the sender gives his consent to the automated processing of the data included in it.

In any case, the data provided will not be transferred to third parties. If you want any clarification regarding the Privacy Policy exposed on this page or information about our company, you can do so by requesting it through the email address: info @ cerrajeriapepelorente. it's You can also contact us through our customer service telephone number: 965 35 00 38.